Refund Policy

At Bebee, your satisfaction is our top priority. We understand that plans can change, and we’re here to support you through the process. Please review our updated refund policy below, designed to ensure clarity and fairness for all our customers.

1. Booking and Payment

• To secure your ultrasound appointment, an initial deposit (excluding SST) is required upfront. The remaining balance is payable upon your arrival at the branch.
• The amount of deposit will vary depending on the services and location.
• This deposit helps us manage our schedules effectively and ensure the availability of services for all clients.

2. Appointment Punctuality

• It’s important to arrive on time for your appointment. If you arrive more than 20 minutes late, your appointment will be canceled to accommodate the next customer.
• If you’re late, you may need to wait up to 30 minutes before your turn, depending on availability.

3. Rescheduling Appointments

• You can reschedule your appointment up to three times before your scheduled time slot.
• If you miss your appointment without rescheduling in advance, no refund will be issued.
• To reschedule, please login to the Bebee Care app and perform the following steps:

4. Cancellations and Refunds

• Refunds and cancellations are assessed on a case-by-case basis. We understand that extreme circumstances such as miscarriage may require special consideration.
• If you need to cancel your appointment for a valid reason, please contact us directly to discuss your situation. For invalid reasons, we do not provide refunds.

5. Package Downgrades

• If you choose to downgrade to a lower-value package, we will refund you 100% of the difference in price.

6. Requesting a Refund

• If you believe you are eligible for a refund, please contact us at support@bebee.asia within 30 days of your purchase. Include the following information in your email:
  • Order ID
  • Full Name
  • Contact Information

7. Processing Time

• Refunds can take up to 14 working days to be processed and reflected in your Bebee Wallet.

8. Restrictions and Exclusions

• Refunds will not be issued in cash. Please check with us to confirm if your purchase qualifies for a refund.
• Requests that do not meet our internal guidelines may not be processed.

Your experience at Bebee matters to us, and we strive to ensure you feel supported every step of the way. If you have any questions or concerns, please don’t hesitate to reach out.